This is a long term project, following the recurring question we currently face at the support func & tech
Done in the commit:
1/ Modify the references to discuss/advanced/ to match a newly created folder
specific for email communication (more generic and not specifically linked to the discuss app).
2/ Creation of the new folder under 'Practical Information' in the documentation/user (bottom of the page)
that will handle of the mechanism around emails, including (none exhaustive list):
- email_communication/get_helped.rst > A file that is providing reason why the emails might not be properly sent + contact the support and what to tell them. in order to have the quickest and best answer.
- email_communication/get_started.rst > A small introduction of the content of this section Email communication
- email_communication/advanced/mail_servers.rst > An explanation on how to use an outgoing mail server in Odoo.
- email_communication/advanced/
- ...
task-1925363
A page "How to set up a multifunction device or application to send email using
Office 365" explain how to configure Office 365 to make it work with Odoo
Closes#271
Coming from https://www.odoo.com/web#id=39964&view_type=form&model=project.task&action=333&active_id=880&menu_id=4720
Purpose
=======
Add following topics to email server doc:
how to use office 365 servers with Odoo on-premise (spf, dkim)
how to setup bounce system
Office 365: when customer use their business addresses or a custom domain in the "From":
1. SPF: if they have an SPF record, it is absolutely necessary that this record be modified to contain "include: _spf.odoo.com"
2. DKIM: We have enabled automatic DKIM signature for all domains, and to be valid they can add a DNS "odoo._domainkey" CNAME record to "odoo._domainkey.odoo.com". For example, for "foo.be" they should have a record "odoo._domainkey.foo.be" that is a CNAME with the value "odoo._domainkey.odoo.com".
This is especially useful if their domain pro is hosted by Office 365, and they want to enable the "DKIM" option in Office 365.
3. For domains hosted by Office 365, the previous 2 points are important, but not always enough to send emails from Odoo. They can improve the results by ensuring that the "Alias Domain" in Odoo's General Settings is their Office 365 domain (for example "foo.be") rather than "foo.odoo.com". But be careful, so that answers and bounces always reach Odoo, they must create a mail redirection in Office 365 for the "catchall @" (for example redirect "catchall@foo.be" to "catchall@foo.odoo.com" )
