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73 Commits

Author SHA1 Message Date
jero-odoo
6ce41f261b [ADD] Helpdesk: Stages 
closes odoo/documentation#11565

Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
Co-authored-by: larm-odoo <121518652+larm-odoo@users.noreply.github.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
 2024-12-13 16:38:21 +00:00
guillaume gallant (guga)
27b3c18816 [ADD] project: new top bar page 
task-4277055

closes odoo/documentation#11519

Signed-off-by: Audrey Vandromme (auva) <auva@odoo.com>
 2024-12-09 07:55:56 +00:00
Felicious
21a13dfc1a [REF] inventory: restructure shipping section 
closes odoo/documentation#10699

X-original-commit: e9b954cfe0
Signed-off-by: Felicia Kuan (feku) <feku@odoo.com>
Co-authored-by: Sam Lieber (sali) <36018073+samueljlieber@users.noreply.github.com>
 2024-08-10 16:15:41 +00:00
bve-odoo
64f4e8d46c [FIX] mail: 17.0 full rework of mail communication documentation 
1/ Revamp of email_servers to be a introduction and allow correct redirection
+ redirection to other pages linked to mailing + ToC of email_communication folder

2/ Splitting inbound and outbound message into subfiles:
2.a/ email_servers_inbound: all documentation related to incoming emails
2.b/ email_servers_outbound: documentartion related to outgoing emails

3/ email_domain (as before) about authentication protocols to set on domains.

4/ faq: complete revamp to better match usual issues about mailings.

Also: removed unused images, adding anchors on other docs.

RST co-authored-by: jorv-odoo, jqu-odoo, xpl-odoo

doc writers:
- email_servers_inbound by qco-odoo
- email_servers_outbound by EMBR
- email_servers by abridbus
- email_domain by jqu-odoo
- faq by jorv-odoo

related documentation task-3875591

closes odoo/documentation#10609

X-original-commit: a6a6fcf1e0
Signed-off-by: Xavier Platteau (xpl) <xpl@odoo.com>
 2024-08-06 13:34:45 +00:00
Audrey (auva)
d758c9d995 [FIX] project: change save icon 
To comply with (future) guidelines

closes odoo/documentation#10560

X-original-commit: a9febaea2d
Signed-off-by: Audrey Vandromme (auva) <auva@odoo.com>
 2024-08-02 07:33:52 +00:00
Zuzanna Luczynska
f5a5b57be3 [ADD] project: new doc about sub-tasks 
taskid-4066254

closes odoo/documentation#10353

X-original-commit: b3e2b51a6a
Signed-off-by: Audrey Vandromme (auva) <auva@odoo.com>
Signed-off-by: Zuzanna Luczynska (zulu) <zulu@odoo.com>
 2024-07-30 14:06:11 +00:00
guillaume gallant (guga)
cd31079f69 [IMP] Field_Service: Creating tasks page 
taskid-4043610

closes odoo/documentation#10329

X-original-commit: 036593f1e1
Signed-off-by: Audrey Vandromme (auva) <auva@odoo.com>
 2024-07-25 06:38:50 +00:00
guillaume gallant (guga)
b00ae1f3b0 [IMP] Field_Service: add product to the task 
taskid-4043214

closes odoo/documentation#10321

X-original-commit: 93a0f41756
Signed-off-by: Audrey Vandromme (auva) <auva@odoo.com>
 2024-07-24 07:27:06 +00:00
Felicious
86fa534deb [IMP] inventory: refactor WH and locations 
closes odoo/documentation#10297

X-original-commit: c4fd10f94e
Signed-off-by: Felicia Kuan (feku) <feku@odoo.com>
Co-authored-by: Jess Rogers <104637850+jero-odoo@users.noreply.github.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
 2024-07-22 21:56:28 +00:00
guillaume gallant (guga)
a76635c09c [IMP] Field Service: Correction on Itinerary doc 
task 4053589

closes odoo/documentation#10228

X-original-commit: 79745b702f
Signed-off-by: Audrey Vandromme (auva) <auva@odoo.com>
Signed-off-by: Guillaume Gallant (guga) <guga@odoo.com>
 2024-07-17 15:33:58 +00:00
Zuzanna Luczynska
04aacf8863 [ADD] project: new task creation and statuses docs 
task-4010729

closes odoo/documentation#10037

X-original-commit: 5938ac0931
Signed-off-by: Audrey Vandromme (auva) <auva@odoo.com>
Signed-off-by: Zuzanna Luczynska (zulu) <zulu@odoo.com>
 2024-07-11 06:49:02 +00:00
guillaume gallant (guga)
e180e1066f [ADD] field_service: create new page about worksheet 
task-3991994

closes odoo/documentation#10085

X-original-commit: 18ca6d9f80
Signed-off-by: Audrey Vandromme (auva) <auva@odoo.com>
Signed-off-by: Guillaume Gallant (guga) <guga@odoo.com>
 2024-07-09 15:53:40 +00:00
jero-odoo
d55739b2c5 [IMP] Helpdesk: merge tickets 
closes odoo/documentation#10111

X-original-commit: f56dce3a15
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
Co-authored-by: larm-odoo <121518652+larm-odoo@users.noreply.github.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
 2024-07-08 12:09:59 +00:00
guillaume gallant (guga)
2b98d9c304 [ADD] Field service: adding itinerary planning page 
Added a new page to plan itinerary maps

taskid-3959000

closes odoo/documentation#9630

X-original-commit: 4983adb63f
Signed-off-by: Guillaume Gallant (guga) <guga@odoo.com>
 2024-06-07 08:20:07 +00:00
jero-odoo
8b69948613 [MOV] helpdesk: move getting started, reorg toctree 
closes odoo/documentation#9457

X-original-commit: 5c781afe88
Signed-off-by: Samuel Lieber (sali) <sali@odoo.com>
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
 2024-05-23 19:11:00 +00:00
jero-odoo
f5aaeb524e [IMP] Helpdesk: Reporting 17 
closes odoo/documentation#9270

X-original-commit: f036553f5a
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
Co-authored-by: Felicia Kuan <feku@odoo.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
Co-authored-by: Sam Lieber (sali) <36018073+samueljlieber@users.noreply.github.com>
 2024-05-09 20:50:39 +00:00
jero-odoo
0180929780 [IMP] Helpdesk: customer ratings 
closes odoo/documentation#9177

X-original-commit: c19f71fd4c
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
Co-authored-by: Timothy Kukulka <91896312+tiku-odoo@users.noreply.github.com>
 2024-05-06 14:11:08 +00:00
Zuzanna Luczynska
03873b6b34 [IMP] project: remove recurring task checkbox on individual project 
task-3861601

closes odoo/documentation#8726

X-original-commit: efc6cb8cca
Signed-off-by: Audrey Vandromme (auva) <auva@odoo.com>
Signed-off-by: Zuzanna Luczynska (zulu) <zulu@odoo.com>
 2024-04-16 07:52:01 +00:00
Jess Rogers (jero)
4699d17669 [IMP] helpdesk: track and bill time 
closes odoo/documentation#8099

X-original-commit: d8b4b1d60f
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
Co-authored-by: Sam Lieber (sali) <36018073+samueljlieber@users.noreply.github.com>
 2024-03-13 06:53:30 +00:00
Jess Rogers (jero)
e7d621c492 [IMP] helpdesk: after sales updates 
closes odoo/documentation#8023

X-original-commit: dc0dfea959
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
Co-authored-by: larm-odoo <121518652+larm-odoo@users.noreply.github.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
Co-authored-by: Sam Lieber (sali) <36018073+samueljlieber@users.noreply.github.com>
 2024-03-12 16:41:10 +00:00
Jonathan Castillo (jcs)
0249d9d0a6 [MOV] documentation structure reorganization 
This commit aims to improve the documentation's navigability by
redefining some categories' purposes and titles.

There is a redirection rule for each documentation page moved.
This ensures that users won't have a 404 error message.

task-3217827

closes odoo/documentation#8064

Signed-off-by: Jonathan Castillo (jcs) <jcs@odoo.com>
 2024-03-12 07:08:34 +00:00
Jess Rogers (jero)
cc427a0fea [IMP] helpdesk: update helpcenter doc 
closes odoo/documentation#8033

X-original-commit: df48788817
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
Co-authored-by: larm-odoo <121518652+larm-odoo@users.noreply.github.com>
Co-authored-by: larm-odoo <121518652+larm-odoo@users.noreply.github.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
Co-authored-by: Sam Lieber (sali) <36018073+samueljlieber@users.noreply.github.com>
Co-authored-by: Sam Lieber (sali) <36018073+samueljlieber@users.noreply.github.com>
 2024-03-06 13:07:22 +00:00
Zuzanna Luczynska
32ba97eeec [ADD] planning: new page planning basics 
New doc concerning planning basics, e.g. creating roles, first shitfs,
configuration, etc.

taskid-3648638

closes odoo/documentation#7764

X-original-commit: 54f7faa593
Signed-off-by: Audrey Vandromme (auva) <auva@odoo.com>
Signed-off-by: Zuzanna Luczynska (zulu) <zulu@odoo.com>
 2024-02-22 07:49:02 +00:00
Jess Rogers (jero)
a09a1e3f97 [IMP] helpdesk: update sla doc 
closes odoo/documentation#7770

X-original-commit: 00faf01516
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
Co-authored-by: larm-odoo <121518652+larm-odoo@users.noreply.github.com>
Co-authored-by: Timothy Kukulka <91896312+tiku-odoo@users.noreply.github.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
Co-authored-by: Sam Lieber (sali) <36018073+samueljlieber@users.noreply.github.com>
Co-authored-by: Zachary Straub <zst@odoo.com>
 2024-02-20 18:01:51 +00:00
Jess Rogers (jero)
ac3d25aa65 [IMP] helpdesk: update receiving tickets 
closes odoo/documentation#7738

X-original-commit: 212da24684
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
Co-authored-by: larm-odoo <121518652+larm-odoo@users.noreply.github.com>
Co-authored-by: Timothy Kukulka <91896312+tiku-odoo@users.noreply.github.com>
Co-authored-by: Timothy Kukulka <91896312+tiku-odoo@users.noreply.github.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
Co-authored-by: Sam Lieber (sali) <36018073+samueljlieber@users.noreply.github.com>
 2024-02-15 03:47:53 +00:00
Jess Rogers (jero)
12b8b20ad4 [IMP] helpdesk: getting started doc updates 
closes odoo/documentation#7677

X-original-commit: 48bfcc6d93
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
Co-authored-by: larm-odoo <121518652+larm-odoo@users.noreply.github.com>
Co-authored-by: Timothy Kukulka <91896312+tiku-odoo@users.noreply.github.com>
Co-authored-by: Timothy Kukulka <91896312+tiku-odoo@users.noreply.github.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
Co-authored-by: Sam Lieber (sali) <36018073+samueljlieber@users.noreply.github.com>
 2024-02-09 16:03:48 +00:00
Tom Aarab (toaa)
6c561112a8 [FIX] Project: broken URL 
One of the link is broken

taskid-3658558

closes odoo/documentation#7250

X-original-commit: 0311faee2f
Signed-off-by: Jonathan Castillo (jcs) <jcs@odoo.com>
Signed-off-by: Tom Aarab (toaa) <toaa@odoo.com>
 2024-01-04 19:10:10 +00:00
John Holton (hojo)
5d7abe69ac [REF] Inventory: Restructure Inventory scope 
closes odoo/documentation#6883

X-original-commit: 59791c252b
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
 2023-12-11 21:55:49 +00:00
Martin Trigaux
eb0c42803d [FIX] applications: fix typo 
X-original-commit: 1a44524ab5
Part-of: odoo/documentation#6730
 2023-12-01 13:30:01 +00:00
jopa-odoo
be0eb00c4b [FIX] helpdesk: remove type on receiving tickets page 
closes odoo/documentation#6023

X-original-commit: 590fc79726
Signed-off-by: Xavier Platteau (xpl) <xpl@odoo.com>
 2023-10-06 13:08:59 +00:00
Donatienne Pirlot
ac834e3919 [ADD] forum: create the forum documentation 
This PR adds a page describing how to create, use and moderate a forum.
It creates references in the elearning page as karma features are shared.
It removes redundant information from the helpdesk/overview/help_center
page and links back to the more detailed forum page.

task-3283274

closes odoo/documentation#5676

X-original-commit: c60ec48c9d
Signed-off-by: Xavier Platteau (xpl) <xpl@odoo.com>
 2023-08-29 14:09:49 +00:00
Zuzanna Luczynska
4590a4c25a [ADD] project: recurring tasks, FW port edit 16.2 
closes odoo/documentation#5049

Id: 3255317
X-original-commit: c2d174fb4e
Signed-off-by: Xavier Platteau (xpl) <xpl@odoo.com>
 2023-07-07 17:57:52 +02:00
Jess Rogers (jero)
46d85d4f00 [IMP] helpdesk: update help center documentation 
closes odoo/documentation#4875

X-original-commit: bafe824f38
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
 2023-06-24 01:03:01 +02:00
Jess Rogers (jero)
1eb2037c30 [IMP] helpdesk: combine and update invoice time docs 
closes odoo/documentation#4579

X-original-commit: b7efbb61b1
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
 2023-06-01 17:55:15 +02:00
Jonathan Castillo (jcs)
8553f68bb8 [MOV] accounting: restructuration of the accounting documentation 
This commit improves the structure of the accounting documentation by
- reducing the levels necessary to reach the information
- grouping some docs
- moving content to their parent category page (content in all levels)
- renaming some sections to reflect the structure of the app better

task-3330093

closes odoo/documentation#4479

X-original-commit: c68cc154ed
Signed-off-by: Castillo Jonathan (jcs) <jcs@odoo.com>
 2023-05-22 11:43:14 +02:00
Jess Rogers (jero)
129a8f33ed [IMP] helpdesk: update aftersales services 
closes odoo/documentation#4438

X-original-commit: cbffc99b0f
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
 2023-05-15 23:31:42 +02:00
Jess Rogers (jero)
bf294f37cc [IMP] helpdesk: updated 16.0 reporting doc 
closes odoo/documentation#4409

X-original-commit: 84390f4461
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
 2023-05-11 16:01:22 +02:00
Jess Rogers (jero)
3a124f000c [IMP] helpdesk: update ratings doc 
closes odoo/documentation#4252

X-original-commit: 6c6f2398dd
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
 2023-04-25 14:07:27 +02:00
Zuzanna Luczynska
1fddd2cd67 [IMP] field service: default warehouse 
task-2948598

closes odoo/documentation#4208

X-original-commit: 3ae4fbab84
Signed-off-by: Castillo Jonathan (jcs) <jcs@odoo.com>
 2023-04-19 21:58:42 +02:00
Zuzanna Luczynska
f9e15dffd5 [MOV] field service: improve the structure and merge docs 
Currently, there are two pages about onsite interventions in two
separate categories. This task aims to merge both pages into a single
one and remove the useless categories.

task-3275322

closes odoo/documentation#4192

X-original-commit: 151e0554fa
Signed-off-by: Castillo Jonathan (jcs) <jcs@odoo.com>
 2023-04-15 14:54:55 +02:00
Jonathan Castillo (jcs)
5cfec84463 [MOV] live chat: structure 
task-3269837

closes odoo/documentation#4129

X-original-commit: 1685449f61
Signed-off-by: Castillo Jonathan (jcs) <jcs@odoo.com>
 2023-04-12 07:07:47 +02:00
Jess Rogers (jero)
e4624b9fdb [IMP] helpdesk: update ticket closing 
closes odoo/documentation#4104

X-original-commit: a1b86849b7
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
 2023-04-11 18:49:34 +02:00
Jess Rogers (jero)
c44801c718 [IMP] helpdesk: updated sla policies 
closes odoo/documentation#4069

X-original-commit: 401a19fcdc
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
 2023-04-08 00:54:56 +02:00
Zuzanna Luczynska
ddb34dd21c [ADD] field service: default warehouse 
task-2948598

closes odoo/documentation#3999

X-original-commit: 40ef1a26f9
Signed-off-by: zulu-odoo <zulu@odoo.com>
Signed-off-by: Castillo Jonathan (jcs) <jcs@odoo.com>
 2023-04-03 18:08:55 +02:00
Jess Rogers (jero)
ad3ef5bfba [IMP] helpdesk: updated ticketing channels setup 
closes odoo/documentation#3881

X-original-commit: ab0d9c239d
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
 2023-03-26 10:14:40 +02:00
Jess Rogers (jero)
8bdca172c4 [IMP] helpdesk: updated teams and stages setup content 
closes odoo/documentation#3871

X-original-commit: da2e4a1a60
Signed-off-by: Antoine Vandevenne (anv) <anv@odoo.com>
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
 2023-03-25 05:24:59 +01:00
Jonathan Castillo (jcs)
65d71dd7be [FIX] *: RST cleanup 
RST cleanup to comply with the RST guidelines. This is required so we
can use "make test", as there are currently hundreds of errors. For now,
it is unusable because of the oldest code in this repo.

closes odoo/documentation#3589

X-original-commit: 7ae76bad42
Signed-off-by: Castillo Jonathan (jcs) <jcs@odoo.com>
 2023-02-15 16:03:06 +01:00
Jason Aerts
478fdc07b1 [ADD] project: project creation and management 
Adding a project creation and management page for the project app. Forward to master.

closes odoo/documentation#3510

Taskid: 3117349
X-original-commit: 1689b80470
Signed-off-by: Perazzo Loredana (lrpz) <lrpz@odoo.com>
Signed-off-by: Aarab Tom (toaa) <toaa@odoo.com>
 2023-02-09 07:50:48 +01:00
Jess Rogers (jero)
ff7c86c91c [IMP] helpdesk: close_ticket.rst cleanup 
closes odoo/documentation#3388

X-original-commit: 8396c2a4ad
Signed-off-by: Antoine Vandevenne (anv) <anv@odoo.com>
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
 2023-01-24 21:10:44 +01:00
Jason (jaae)
5c8abb54b9 [IMP] project: adding description to app page 
closes odoo/documentation#3274

X-original-commit: cfaf4386c2
Signed-off-by: Castillo Jonathan (jcs) <jcs@odoo.com>
 2023-01-03 21:23:00 +01:00