documentation/locale/nl/LC_MESSAGES/helpdesk.po

# SOME DESCRIPTIVE TITLE.
# Copyright (C) 2015-TODAY, Odoo S.A.
# This file is distributed under the same license as the Odoo Business package.
# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
# 
# Translators:
# Martin Trigaux, 2017
# Yenthe Van Ginneken <yenthespam@gmail.com>, 2017
# Gunther Clauwaert <gclauwae@hotmail.com>, 2018
# 
#, fuzzy
msgid ""
msgstr ""
"Project-Id-Version: Odoo Business 10.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2018-03-08 14:28+0100\n"
"PO-Revision-Date: 2017-12-13 12:33+0000\n"
"Last-Translator: Gunther Clauwaert <gclauwae@hotmail.com>, 2018\n"
"Language-Team: Dutch (https://www.transifex.com/odoo/teams/41243/nl/)\n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: 8bit\n"
"Language: nl\n"
"Plural-Forms: nplurals=2; plural=(n != 1);\n"

#: ../../helpdesk.rst:5
msgid "Helpdesk"
msgstr "Helpdesk"

#: ../../helpdesk/getting_started.rst:3
msgid "Get started with Odoo Helpdesk"
msgstr "Starten met Odoo Helpdesk"

#: ../../helpdesk/getting_started.rst:6
msgid "Overview"
msgstr "Overzicht"

#: ../../helpdesk/getting_started.rst:9
msgid "Getting started with Odoo Helpdesk"
msgstr "Starten met Odoo Helpdesk"

#: ../../helpdesk/getting_started.rst:11
msgid "Installing Odoo Helpdesk:"
msgstr "Odoo Helpdesk installeren:"

#: ../../helpdesk/getting_started.rst:13
msgid "Open the Apps module, search for \"Helpdesk\", and click install"
msgstr "Open de Apps module, zoek voor \"Helpdesk\" en klik op installeren"

#: ../../helpdesk/getting_started.rst:19
msgid "Set up Helpdesk teams"
msgstr "Helpdesk teams opzetten"

#: ../../helpdesk/getting_started.rst:21
msgid "By default, Odoo Helpdesk comes with a team installed called \"Support\""
msgstr "Standaard komt Odoo Helpdesk met een team \"Support\" genaamd."

#: ../../helpdesk/getting_started.rst:26
msgid ""
"To modify this team, or create additional teams, select \"Configuration\" in"
" the purple bar and select \"Settings\""
msgstr ""
"Om dit team te wijzigen, of extra teams aan te maken, selecteert u "
"\"Configuratie\" in de paarse balk en selecteert u \"Instellingen\""

#: ../../helpdesk/getting_started.rst:32
msgid ""
"Here you can create new teams, decide what team members to add to this team,"
" how your customers can submit tickets and set up SLA policies and ratings. "
"For the assignation method you can have tickets assigned randomly, balanced,"
" or manually."
msgstr ""
"Hier kunt u nieuwe teams maken, beslissen welke teamleden aan dit team "
"moeten toegevoegd worden, hoe uw klanten tickets kunnen verzenden en welk "
"SLA-beleid en beoordelingen gewenst zijn. Voor de toewijzingsmethode kunt u "
"tickets willekeurig, gebalanceerd of handmatig toewijzen."

#: ../../helpdesk/getting_started.rst:38
msgid "How to set up different stages for each team"
msgstr "Hoe verschillende fases opzetten voor elk team"

#: ../../helpdesk/getting_started.rst:40
msgid ""
"First you will need to activate the developer mode. To do this go to your "
"settings module, and select the link for \"Activate the developer mode\" on "
"the lower right-hand side."
msgstr ""
"Eerst zal je de ontwikkelaarsmodus moeten activeren. Ga hiervoor naar de "
"instellingen module en selecteer rechtsonder de link voor \"Activeer de "
"ontwikkelaarsmodus\"."

#: ../../helpdesk/getting_started.rst:47
msgid ""
"Now, when you return to your Helpdesk module and select \"Configuration\" in"
" the purple bar you will find additional options, like \"Stages\". Here you "
"can create new stages and assign those stages to 1 or multiple teams "
"allowing for customizable stages for each team!"
msgstr ""
"Wanneer u terugkeert naar uw Helpdesk module en \"Configuratie\" selecteert "
"in de paarse balk, vindt u extra opties, zoals \"Fases\". Hier kunt u nieuwe"
" fasen creëren en die fasen toewijzen aan 1 of meerdere teams, zodat u voor "
"elk team aanpasbare fases kunt instellen!"

#: ../../helpdesk/getting_started.rst:53
msgid "Start receiving tickets"
msgstr "Start met het ontvangen van tickets"

#: ../../helpdesk/getting_started.rst:56
msgid "How can my customers submit tickets?"
msgstr "Hoe kunnen mijn klanten tickets doorsturen?"

#: ../../helpdesk/getting_started.rst:58
msgid ""
"Select \"Configuration\" in the purple bar and select \"Settings\", select "
"your Helpdesk team. Under \"Channels you will find 4 options:"
msgstr ""
"Selecteer \"Configuratie\" in de paarse balk en selecteer \"Instellingen\", "
"selecteer uw Helpdeskteam. Onder \"Kanalen vindt u 4 opties:"

#: ../../helpdesk/getting_started.rst:64
msgid ""
"Email Alias allows for customers to email the alias you choose to create a "
"ticket. The subject line of the email with become the Subject on the ticket."
msgstr ""
"Met een e-mailalias kunnen klanten naar de alias berichten sturen om een "
"ticket te maken. De onderwerpregel van de e-mail wordt het onderwerp op het "
"ticket."

#: ../../helpdesk/getting_started.rst:71
msgid ""
"Website Form allows your customer to go to "
"yourwebsite.com/helpdesk/support-1/submit and submit a ticket via a website "
"form - much like odoo.com/help!"
msgstr ""
"Via het webformulier kan uw klant naar "
"uwwebsite.com/helpdesk/support-1/submit en een ticket indienen via een "
"websiteformulier - net als odoo.com/help!"

#: ../../helpdesk/getting_started.rst:78
msgid ""
"Live Chat allows your customers to submit a ticket via Live Chat on your "
"website. Your customer will begin the live chat and your Live Chat Operator "
"can create the ticket by using the command /helpdesk Subject of Ticket."
msgstr ""
"Met Live Chat kunnen uw klanten een ticket indienen op uw website. Uw klant "
"start de livechat en uw Live Chat-operator kan een ticket maken met behulp "
"van de opdracht \"/helpdesk\" + \"het Onderwerp van het ticket\"."

#: ../../helpdesk/getting_started.rst:86
msgid ""
"The final option to submit tickets is thru an API connection. View the "
"documentation `*here* "
"<https://www.odoo.com/documentation/11.0/webservices/odoo.html>`__."
msgstr ""
"De laatste optie om een ticket door te sturen is via een API connectie. "
"Bekijk de documentatie  `*hier* "
"<https://www.odoo.com/documentation/11.0/webservices/odoo.html>`__."

#: ../../helpdesk/getting_started.rst:91
msgid "Tickets have been created, now what?"
msgstr "Er zijn tickets aangemaakt, wat nu?"

#: ../../helpdesk/getting_started.rst:93
msgid ""
"Now your employees can start working on them! If you have selecting a manual"
" assignation method then your employees will need to assign themselves to "
"tickets using the \"Assign To Me\" button on the top left of a ticket or by "
"adding themselves to the \"Assigned to\" field."
msgstr ""
"Nu kunnen uw werknemers eraan werken! Als u een handmatige "
"toewijzingsmethode hebt geselecteerd, moeten uw werknemers zichzelf "
"toewijzen aan tickets met behulp van de knop 'AAN MIJ TOEWIJZEN' in de "
"linkerbovenhoek van een ticket of door zichzelf toe te voegen aan het veld "
"'Toegewezen aan'."

#: ../../helpdesk/getting_started.rst:101
msgid ""
"If you have selected \"Random\" or \"Balanced\" assignation method, your "
"tickets will be assigned to a member of that Helpdesk team."
msgstr ""
"Als u de toewijzingsmethode \"Willekeurig\" of \"Gebalanceerd\" hebt "
"gekozen, worden uw tickets toegewezen aan een lid van dat Helpdeskteam."

#: ../../helpdesk/getting_started.rst:104
msgid ""
"From there they will begin working on resolving the tickets! When they are "
"completed, they will move the ticket to the solved stage."
msgstr ""
"Van hieruit beginnen zij te werken aan het oplossen van de tickets! Wanneer "
"ze voltooid zijn komt het ticket in de opgelost fase."

#: ../../helpdesk/getting_started.rst:108
msgid "How do I mark this ticket as urgent?"
msgstr "Hoe markeer ik dit ticket als urgent?"

#: ../../helpdesk/getting_started.rst:110
msgid ""
"On your tickets you will see stars. You can determine how urgent a ticket is"
" but selecting one or more stars on the ticket. You can do this in the "
"Kanban view or on the ticket form."
msgstr ""
"U kunt bepalen hoe urgent een ticket is door het aantal sterren op het "
"ticket te selecteren. Hoe meer sterren hoe dringender het is. U kunt dit "
"doen in de Kanban-weergave of op het ticket formulier."

#: ../../helpdesk/getting_started.rst:117
msgid ""
"To set up a Service Level Agreement Policy for your employees, first "
"activate the setting under \"Settings\""
msgstr ""
"Om een Service Level Agreement-beleid voor uw werknemers in te stellen, "
"activeert u eerst deze functie onder \"Instellingen\""

#: ../../helpdesk/getting_started.rst:123
msgid "From here, select \"Configure SLA Policies\" and click \"Create\"."
msgstr "Van hier, selecteer \"Stel SLA regels in\" en klik op \"Maken\"."

#: ../../helpdesk/getting_started.rst:125
msgid ""
"You will fill in information like the Helpdesk team, what the minimum "
"priority is on the ticket (the stars) and the targets for the ticket."
msgstr ""
"Je vult informatie in zoals het Helpdeskteam, wat de minimale prioriteit is "
"op de tickets (de sterren) en de doelen voor de tickets."

#: ../../helpdesk/getting_started.rst:132
msgid "What if a ticket is blocked or is ready to be worked on?"
msgstr ""
"Wat als een ticket is geblokkeerd of klaar is om aan te worden gewerkt?"

#: ../../helpdesk/getting_started.rst:134
msgid ""
"If a ticket cannot be resolved or is blocked, you can adjust the \"Kanban "
"State\" on the ticket. You have 3 options:"
msgstr ""
"Als een ticket niet kan worden opgelost of geblokkeerd is, kunt u de "
"\"Kanban-status\" op het ticket aanpassen. Je hebt 3 opties:"

#: ../../helpdesk/getting_started.rst:137
msgid "Grey - Normal State"
msgstr "Grijs - Normale staat"

#: ../../helpdesk/getting_started.rst:139
msgid "Red - Blocked"
msgstr "Rood - Geblokkeerd"

#: ../../helpdesk/getting_started.rst:141
msgid "Green - Ready for next stage"
msgstr "Groen - Klaar voor volgende fase"

#: ../../helpdesk/getting_started.rst:143
msgid ""
"Like the urgency stars you can adjust the state in the Kanban or on the "
"Ticket form."
msgstr ""
"Net als de urgentie-sterren kun je de staat aanpassen in de kanban of op het"
" ticket formulier."

#: ../../helpdesk/getting_started.rst:150
msgid "How can my employees log time against a ticket?"
msgstr "Hoe kunnen mijn medewerkers tijd boeken op een ticket?"

#: ../../helpdesk/getting_started.rst:152
msgid ""
"First, head over to \"Settings\" and select the option for \"Timesheet on "
"Ticket\". You will see a field appear where you can select the project the "
"timesheets will log against."
msgstr ""
"Ga eerst naar \"Instellingen\" en selecteer de optie voor \"Urenstaat op "
"Ticket\". U ziet een veld verschijnen waar u het project kunt selecteren "
"waar de uren kunnen geregistreerd worden."

#: ../../helpdesk/getting_started.rst:159
msgid ""
"Now that you have selected a project, you can save. If you move back to your"
" tickets, you will see a new tab called \"Timesheets\""
msgstr ""
"Nu u een project hebt geselecteerd, kunt u opslaan. Als u teruggaat naar een"
" ticket, ziet u een nieuw tabblad genaamd \"Urenstaten\""

#: ../../helpdesk/getting_started.rst:165
msgid ""
"Here you employees can add a line to add work they have done for this "
"ticket."
msgstr ""
"Hier kunnen uw werknemers een regel toevoegen om werk toe te voegen dat zij "
"voor dit ticket hebben gedaan."

#: ../../helpdesk/getting_started.rst:169
msgid "How to allow your customers to rate the service they received"
msgstr "Stel uw klanten in staat om eenvoudig uw diensten te beoordelen."

#: ../../helpdesk/getting_started.rst:171
msgid "First, you will need to activate the ratings setting under \"Settings\""
msgstr "Activeer hiervoor \"Beoordelingen\" onder \"Instellingen\""

#: ../../helpdesk/getting_started.rst:176
msgid ""
"Now, when a ticket is moved to its solved or completed stage, it will send "
"an email to the customer asking how their service went."
msgstr ""
"Wanneer een ticket naar de fase opgelost of voltooid wordt verplaatst, "
"stuurt Odoo een e-mail (indien een mailserver correct is ingesteld) naar de "
"klant met de vraag wat hij van de service vond."

#: ../../helpdesk/invoice_time.rst:3
msgid "Record and invoice time for tickets"
msgstr "Registreer en factureer tijd voor tickets"

#: ../../helpdesk/invoice_time.rst:5
msgid ""
"You may have service contracts with your clients to provide them assistance "
"in case of a problem. For this purpose, Odoo will help you record the time "
"spent fixing the issue and most importantly, to invoice it to your clients."
msgstr ""
"Mogelijk hebt u servicecontracten met uw klanten om hen te ondersteunen bij "
"problemen. Voor dit doel helpt Odoo u de tijd te registreren die u besteedt "
"aan het oplossen van het probleem en vooral om het aan uw klanten te "
"factureren."

#: ../../helpdesk/invoice_time.rst:11
msgid "The modules needed"
msgstr "De modules die nodig zijn"

#: ../../helpdesk/invoice_time.rst:13
msgid ""
"In order to record and invoice time for tickets, the following modules are "
"needed : Helpdesk, Project, Timesheets, Sales. If you are missing one of "
"them, go to the Apps module, search for it and then click on *Install*."
msgstr ""
"Om tijd op tickets te registreren en te factureren, zijn de volgende modules"
" nodig: Helpdesk, Project, Urenstaten, Verkoop. Als u een van deze mist, ga "
"dan naar de Apps-module, zoek ernaar en klik vervolgens op * Installeren *."

#: ../../helpdesk/invoice_time.rst:19
msgid "Get started to offer the helpdesk service"
msgstr "Starten met Odoo Helpdesk"

#: ../../helpdesk/invoice_time.rst:22
msgid "Step 1 : start a helpdesk project"
msgstr "Stap 1 : start een helpdesk project"

#: ../../helpdesk/invoice_time.rst:24
msgid ""
"To start a dedicated project for the helpdesk service, first go to "
":menuselection:`Project --> Configuration --> Settings` and make sure that "
"the *Timesheets* feature is activated."
msgstr ""

#: ../../helpdesk/invoice_time.rst:31
msgid ""
"Then, go to your dashboard, create the new project and allow timesheets for "
"it."
msgstr ""
"Ga vervolgens naar uw dashboard, maak het nieuwe project aan en laat "
"daarvoor urenstaten toe."

#: ../../helpdesk/invoice_time.rst:35
msgid "Step 2 : gather a helpdesk team"
msgstr "Stap 2: Breng een helpdeskteam bij elkaar"

#: ../../helpdesk/invoice_time.rst:37
msgid ""
"To set a team in charge of the helpdesk, go to :menuselection:`Helpdesk --> "
"Configuration --> Helpdesk Teams` and create a new team or select an "
"existing one. On the form, tick the box in front of *Timesheet on Ticket* to"
" activate the feature. Make sure to select the helpdesk project you have "
"previously created as well."
msgstr ""

#: ../../helpdesk/invoice_time.rst:47
msgid "Step 3 : launch the helpdesk service"
msgstr "Stap 3 : start de helpdesk service"

#: ../../helpdesk/invoice_time.rst:49
msgid ""
"Finally, to launch the new helpdesk service, first go to "
":menuselection:`Sales --> Configuration --> Settings` and make sure that the"
" *Units of Measure* feature is activated."
msgstr ""

#: ../../helpdesk/invoice_time.rst:56
msgid ""
"Then, go to :menuselection:`Products --> Products` and create a new one. "
"Make sure that the product is set as a service."
msgstr ""

#: ../../helpdesk/invoice_time.rst:63
msgid ""
"Here, we suggest that you set the *Unit of Measure* as *Hour(s)*, but any "
"unit will do."
msgstr ""

#: ../../helpdesk/invoice_time.rst:66
msgid ""
"Finally, select the invoicing management you would like to have under the "
"*Sales* tab of the product form. Here, we recommend the following "
"configuration :"
msgstr ""

#: ../../helpdesk/invoice_time.rst:73
msgid "Now, you are ready to start receiving tickets !"
msgstr "U bent nu klaar voor het ontvangen van tickets!"

#: ../../helpdesk/invoice_time.rst:76
msgid "Solve issues and record time spent"
msgstr "Los incidenten op en registreer de bestede tijd"

#: ../../helpdesk/invoice_time.rst:79
msgid "Step 1 : place an order"
msgstr "Stap 1 : plaats een bestelling"

#: ../../helpdesk/invoice_time.rst:81
msgid ""
"You are now in the Helpdesk module and you have just received a ticket from "
"a client. To place a new order, go to :menuselection:`Sales --> Orders --> "
"Orders` and create one for the help desk service product you have previously"
" recorded. Set the number of hours needed to assist the client and confirm "
"the sale."
msgstr ""

#: ../../helpdesk/invoice_time.rst:91
msgid "Step 2 : link the task to the ticket"
msgstr "Stap 2 : koppel de taak aan het ticket"

#: ../../helpdesk/invoice_time.rst:93
msgid ""
"If you access the dedicated helpdesk project, you will notice that a new "
"task has automatically been generated with the order. To link this task with"
" the client ticket, go to the Helpdesk module, access the ticket in question"
" and select the task on its form."
msgstr ""

#: ../../helpdesk/invoice_time.rst:102
msgid "Step 3 : record the time spent to help the client"
msgstr "Stap 3 : registreer de tijd die is besteed om de klant te helpen"

#: ../../helpdesk/invoice_time.rst:104
msgid ""
"The job is done and the client's issue is sorted out. To record the hours "
"performed for this task, go back to the ticket form and add them under the "
"*Timesheets* tab."
msgstr ""
"De klus is geklaard en het probleem van de klant is opgelost. Om de uren te "
"registreren die voor deze taak zijn uitgevoerd, gaat u terug naar het "
"ticketformulier en voegt u ze toe op het tabblad *Urenstaten*."

#: ../../helpdesk/invoice_time.rst:112
msgid ""
"The hours recorded on the ticket will also automatically appear in the "
"Timesheet module and on the dedicated task."
msgstr ""
"De uren die op het ticket zijn geregistreerd, verschijnen ook automatisch in"
" de Urenstaten app en in de speciale taak."

#: ../../helpdesk/invoice_time.rst:116
msgid "Step 4 : invoice the client"
msgstr "Stap 4 : Factureer de klant"

#: ../../helpdesk/invoice_time.rst:118
msgid ""
"To invoice the client, go back to the Sales module and select the order that"
" had been placed. Notice that the hours recorded on the ticket form now "
"appear as the delivered quantity."
msgstr ""

#: ../../helpdesk/invoice_time.rst:125
msgid ""
"All that is left to do, is to create the invoice from the order and then "
"validate it. Now you just have to wait for the client's payment !"
msgstr ""
"Het enige dat u nog hoeft te doen, is de factuur vanaf de bestelling maken "
"en deze vervolgens te valideren. Nu enkel wachten op de betaling van de "
"klant!"