documentation/locale/zh_CN/LC_MESSAGES/helpdesk.po

# SOME DESCRIPTIVE TITLE.
# Copyright (C) 2015-TODAY, Odoo S.A.
# This file is distributed under the same license as the Odoo package.
# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
# 
# Translators:
# Jeffery CHEN Fan <jeffery9@gmail.com>, 2020
# 卫安琪 <weianqi1991@gmail.com>, 2020
# Felix Yang - Elico Corp <felixyangsh@aliyun.com>, 2020
# as co02 <asco02@163.com>, 2020
# Datasource International <Hennessy@datasourcegroup.com>, 2020
# Mandy Choy <mnc@odoo.com>, 2020
# Martin Trigaux, 2021
# 
#, fuzzy
msgid ""
msgstr ""
"Project-Id-Version: Odoo 14.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2021-02-04 11:02+0100\n"
"PO-Revision-Date: 2020-09-22 14:40+0000\n"
"Last-Translator: Martin Trigaux, 2021\n"
"Language-Team: Chinese (China) (https://www.transifex.com/odoo/teams/41243/zh_CN/)\n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: 8bit\n"
"Language: zh_CN\n"
"Plural-Forms: nplurals=1; plural=0;\n"

#: ../../helpdesk.rst:5
msgid "Helpdesk"
msgstr "服务台"

#: ../../helpdesk/advanced.rst:3
msgid "Advanced"
msgstr "高级"

#: ../../helpdesk/advanced/after_sales.rst:3
msgid "After Sales Features"
msgstr "售后功能"

#: ../../helpdesk/advanced/after_sales.rst:5
msgid ""
"As your business grows, having the right tool to support your helpdesk team "
"on recording, tracking and managing issues raised easy and efficiently, is "
"key. Odoo’s Helpdesk application allows you to generate credit notes, manage"
" returns, products, repairs, grant coupons, and even plan onsite "
"interventions from a ticket’s page."
msgstr ""
"随着业务的增长，拥有合适的工具来支持您的服务团队更轻松，更有效地记录，跟踪和管理所引发的问题是关键。 "
"Odoo的服务台应用程序使您可以从票证页面生成贷方通知单，管理退货，产品，维修，赠券，甚至计划现场服务。"

#: ../../helpdesk/advanced/after_sales.rst:11
msgid "Set up the after sales services"
msgstr "设置售后服务"

#: ../../helpdesk/advanced/after_sales.rst:13
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
"enable the after sales options: *Refunds, Returns, Coupons, Repairs and "
"Onsite Interventions*."
msgstr ""
"转至菜单 :menuselection:`服务台 --> 设置 --> 服务台团队` 并启用售后选项: *退款，退货，优惠券，维修和现场服务*。"

#: ../../helpdesk/advanced/after_sales.rst:20
msgid "Generate credit notes from tickets"
msgstr "从服务单生成贷项凭单"

#: ../../helpdesk/advanced/after_sales.rst:22
msgid ""
"You can use a credit note to refund a customer or adjust the amount due. For"
" that, simply go to your ticket page, click on *Refund* and select the "
"corresponding *Invoice*. Clicking on *Reverse* generates a credit note, and "
"you can *Post* it while still being in the *Helpdesk* app."
msgstr ""
"您可以使用贷方通知单来退还客户或调整应付金额。 为此，只需转到票证页面，单击 *退款*并选择相应的 *发票* 。 单击 *撤销* "
"会生成一个贷方通知单，您可以在仍处于*服务台*应用程序中的情况下 *发布* 该贷方通知单。"

#: ../../helpdesk/advanced/after_sales.rst:30
msgid "Allow product returns from tickets"
msgstr "允许通过工单进行退货"

#: ../../helpdesk/advanced/after_sales.rst:32
msgid ""
"The process of a product return from your customer back to your warehouse is"
" taken into action when, at the ticket page, you choose the option *Return*."
msgstr "当您在票证页面上选择 *退货* 选项时，将执行客户到仓库的产品退货过程。"

#: ../../helpdesk/advanced/after_sales.rst:39
msgid "Grant coupons from tickets"
msgstr "从服务单发放优惠券"

#: ../../helpdesk/advanced/after_sales.rst:41
msgid ""
"First, be sure to have your *Coupon Program* planned in the *Sales* or "
"*Website* application. Then, in *Helpdesk*, open your ticket, click on "
"*Coupon*, and choose the respective one."
msgstr ""
"首先，请确保在 *销售* 或 *网站* 应用程序中计划了 *优惠券计划* 。 然后，在 *服务台*中，打开您的票证，单击 *优惠券* "
"，然后选择相应的票证。"

#: ../../helpdesk/advanced/after_sales.rst:48
msgid "Repairs from tickets"
msgstr "从服务单处理维修事宜"

#: ../../helpdesk/advanced/after_sales.rst:50
msgid ""
"Clicking on *Repair* option, on your ticket page, a new repair order form is"
" shown. Fill in the information as needed and choose the next step."
msgstr "单击故障单上的 *维修* 选项，将显示一个新的维修订单表格。 根据需要填写信息，然后选择下一步。"

#: ../../helpdesk/advanced/after_sales.rst:57
msgid "Plan onsite interventions from tickets"
msgstr "从服务单计划现场干预"

#: ../../helpdesk/advanced/after_sales.rst:59
msgid ""
"At the ticket's page click on *Plan Intervention*, and set up your onsite "
"intervention exactly the same way as if you were on the *Field Service* "
"application."
msgstr "在票务页面上，单击 *计划干预* ，然后与使用 *现场服务* 应用程序相同的方式设置现场服务。"

#: ../../helpdesk/advanced/after_sales.rst:67
msgid ""
"`Coupons <https://www.odoo.com/slides/slide/coupon-"
"programs-640?fullscreen=1>`_"
msgstr ""
"`优惠券 <https://www.odoo.com/slides/slide/coupon-programs-640?fullscreen=1>`_"

#: ../../helpdesk/advanced/after_sales.rst:68
msgid ":doc:`../../manufacturing/repair/repair`"
msgstr ":doc:`../../manufacturing/repair/repair`"

#: ../../helpdesk/advanced/close_tickets.rst:3
msgid "Allow Customers to Close their Tickets"
msgstr "允许客户关闭支持请求"

#: ../../helpdesk/advanced/close_tickets.rst:5
msgid ""
"Allowing customers to close their tickets gives them autonomy and minimize "
"misunderstandings about when an issue is considered solved, or not. It makes"
" communication and actions more efficient."
msgstr "允许客户关闭服务单让客户有了自主性，尽可能避免对是否已解决问题的误解。让交流和行动更有效率。"

#: ../../helpdesk/advanced/close_tickets.rst:9
msgid "Configure the feature"
msgstr "配置功能"

#: ../../helpdesk/advanced/close_tickets.rst:11
msgid ""
"To configure the feature go to :menuselection:`Helpdesk --> Settings --> "
"Helpdesk Teams --> Edit` and enable *Ticket closing*."
msgstr "如要配置此项功能，前往 :menuselection:`服务台 --> 设置 --> 服务台团队 --> 编辑`并启用*服务单关闭*。"

#: ../../helpdesk/advanced/close_tickets.rst:18
msgid ""
"In order to designate to which stage the ticket migrates to once it is "
"closed, go to :menuselection:`Helpdesk --> Overview --> Tickets`."
msgstr "为了指定票证在关闭后迁移到哪个阶段，请转到:menuselection:`服务台 --> 概述 --> 工單`。"

#: ../../helpdesk/advanced/close_tickets.rst:25
msgid ""
"You can either create a new Kanban stage or work with an existing one. For "
"both scenarios, go to :menuselection:`Helpdesk --> Settings --> Edit Stage` "
"and enable *Closing Stage*."
msgstr ""
"您可以创建新的看板阶段，也可以使用现有的看板阶段。 对于这两种情况，请转到：:menuselection:`服务台 --> 设定 --> 编辑阶段` "
"并启用 *结束阶段* 。"

#: ../../helpdesk/advanced/close_tickets.rst:32
msgid ""
"If a closing stage is not specified, by default, the ticket is moved to the "
"last stage; contrarily, if you have more than one stage set as closing, the "
"ticket is put in the first one."
msgstr "如果未指定关闭阶段，则在默认情况下，票证将移至最后一个阶段； 相反，如果您将多个阶段设置为关闭阶段，则该票证将放入第一个阶段。"

#: ../../helpdesk/advanced/close_tickets.rst:36
msgid "The Costumer Portal"
msgstr "客户门户"

#: ../../helpdesk/advanced/close_tickets.rst:38
msgid ""
"Now, once the user logs into his Portal, the option *Close this ticket* is "
"available."
msgstr "现在，一旦用户登录到他的门户，*关闭此工單* 选项将可用。"

#: ../../helpdesk/advanced/close_tickets.rst:45
msgid "Get reports on tickets closed by costumers"
msgstr "获取关于客户所关闭服务单的报告"

#: ../../helpdesk/advanced/close_tickets.rst:47
msgid ""
"To do an analysis of the tickets that have been closed by costumers go to "
":menuselection:`Helpdesk --> Reporting --> Tickets --> Filters --> Add "
"Custom filter --> Closed by partner --> Applied`."
msgstr ""
"要分析客户已关闭的工单，请转到 :menuselection:`服务台 --> 报告 --> 工单 --> 过滤器 --> 添加自定义过滤器 "
"-->被合作伙伴关闭 --> 已应用`。"

#: ../../helpdesk/overview.rst:3
msgid "Overview"
msgstr "概述"

#: ../../helpdesk/overview/forum_and_elearning.rst:3
msgid "Forum and eLearning"
msgstr "论坛和线上学习"

#: ../../helpdesk/overview/forum_and_elearning.rst:6
msgid "Forum"
msgstr "论坛"

#: ../../helpdesk/overview/forum_and_elearning.rst:8
msgid ""
"To go above and beyond email, live chat, web forms, and phone lines, offer "
"your customers a support forum. This way, customers might become more "
"attached to your company as they would be investing time to get into details"
" of your business. You also encourage the exchange of experiences and "
"knowledge, supporting the feeling of belonging to a community (your "
"community!)."
msgstr ""
"要超越电子邮件，实时聊天，网络表单和电话，请为您的客户提供一个支持论坛。 这样，客户可能会花更多的时间来了解您的业务细节，从而对您的公司更加依赖。 "
"还鼓励交流经验和知识，支持社区（对您的社区！）产生归属感。"

#: ../../helpdesk/overview/forum_and_elearning.rst:14
#: ../../helpdesk/overview/forum_and_elearning.rst:52
#: ../../helpdesk/overview/ratings.rst:10
#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:11
msgid "Set up"
msgstr "设置"

#: ../../helpdesk/overview/forum_and_elearning.rst:16
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Team` and "
"enable *Help Center*."
msgstr "转到 :menuselection:服务台 --> 设置 --> 服务台团队` 并启用 *帮助中心* 。"

#: ../../helpdesk/overview/forum_and_elearning.rst:23
msgid ""
"Create, or edit a forum by clicking on the external link. Among the editing "
"options, choose if you would like the *Forum Mode* to be *Questions*: only "
"one answer is allowed per question or *Discussions*: multiple answers are "
"allowed per question."
msgstr ""
"通过单击外部链接来创建或编辑论坛。 在编辑选项中，选择是否要将 *论坛模式* 设置为 *问题* ：每个问题仅允许一个答案，或者 *讨论* "
"：每个问题允许多个答案。"

#: ../../helpdesk/overview/forum_and_elearning.rst:31
msgid ""
"From now on, logged in users can start their discussions. To keep track of "
"posts, go to :menuselection:`Website --> Forum --> Posts`."
msgstr "从现在开始，已登录的用户可以开始他们的讨论。 要跟踪帖子，请访问：:menuselection:`网站 --> 论坛 --> 帖子`。"

#: ../../helpdesk/overview/forum_and_elearning.rst:38
msgid ""
"Turn tickets into forum posts by simply clicking on *Share on the Forum* on "
"the ticket's page."
msgstr "只需单击工单页面上的 *在论坛上共享* ，即可将工单转换为论坛帖子。"

#: ../../helpdesk/overview/forum_and_elearning.rst:45
msgid "eLearning"
msgstr "在线学习"

#: ../../helpdesk/overview/forum_and_elearning.rst:47
msgid ""
"In addition to a forum, offer online courses. When doing so, you link your "
"customers and users’ needs and questions to useful content, helping to boost"
" efficiency as they can also find their answers there."
msgstr "除论坛外，还提供在线课程。 这样做时，您可以将客户和用户的需求和问题链接到相应的内容，从而帮助他们提高效率，因为他们也可以在那里找到答案。"

#: ../../helpdesk/overview/forum_and_elearning.rst:54
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
"enable *eLearning*."
msgstr "转到 :menuselection:`服务台 --> 设置--> 服务台 团队，并启用 *线上学习*。"

#: ../../helpdesk/overview/forum_and_elearning.rst:61
msgid ""
"Once the structure and content of your course are ready, *Publish* it by "
"clicking on *Unpublished*."
msgstr "课程的结构和内容准备就绪后，通过单击*未发布* *发布* 它。"

#: ../../helpdesk/overview/forum_and_elearning.rst:67
msgid ""
"To keep track of your course statistics, go to *eLearning* and *View "
"Course*."
msgstr "要跟踪您的课程统计信息，请转至 *线上学习* 和 *查看课程* 。"

#: ../../helpdesk/overview/forum_and_elearning.rst:73
msgid "Todo"
msgstr "待办"

#: ../../helpdesk/overview/forum_and_elearning.rst:73
msgid ""
"DETAILS/INFO SHOULD COME FROM ELEARNING DOCS. THEREFORE, LINK DOCS ONCE "
"AVAILABLE!"
msgstr ""

#: ../../helpdesk/overview/getting_started.rst:3
msgid "Getting Started"
msgstr "入门"

#: ../../helpdesk/overview/getting_started.rst:5
msgid ""
"Helpdesk teams provide your customers with support to queries or errors they"
" might encounter while using your product/service. Therefore, a successful "
"scheme where you can organize multiple teams with their customized pipeline,"
" visibilities settings, and ticket traceability is essential."
msgstr ""
"服务台团队为您的客户提供在使用产品/服务时可能遇到的查询或错误的支持。 "
"因此，成功的体制至关重要，在此计划中，您可以组织多个团队使用其自定义管道，可视性设定和票证可追溯性。"

#: ../../helpdesk/overview/getting_started.rst:10
msgid "Set up teams"
msgstr "建立团队"

#: ../../helpdesk/overview/getting_started.rst:12
msgid ""
"To modify or create teams, go to :menuselection:`Helpdesk --> Configuration "
"--> Helpdesk Teams`."
msgstr "要修改或创建团队，请转到： :menuselection:`服务台 --> 设置 --> 服务台团队`。"

#: ../../helpdesk/overview/getting_started.rst:14
msgid ""
"Setting up multiple teams allows you to group tickets by your channels "
"(example: BE/US), or by your support services' types (example: IT, "
"accounting, admin, etc.)."
msgstr "设置多个团队可以使您按频道（例如：BE / US）或支持服务的类型（例如：IT，会计，管理员等）对支持请求工单进行分类。"

#: ../../helpdesk/overview/getting_started.rst:21
msgid "Team’s productivity and visibility"
msgstr "团队的工作效率和可见性"

#: ../../helpdesk/overview/getting_started.rst:23
msgid ""
"Teams can have individual *Assignment Methods* to ensure that tickets get "
"redirected to the right person:"
msgstr "团队可以使用单独的 *分配方法* 以确保将工单重定向到合适的人："

#: ../../helpdesk/overview/getting_started.rst:26
msgid ""
"*Manually*: tickets are manually assigned, allowing employees to manage "
"their own workload and target tickets they are experts at;"
msgstr "*手动*：工单是手动分配的，使员工可以管理自己的工作量并处理他们的擅长的工单；"

#: ../../helpdesk/overview/getting_started.rst:28
msgid ""
"*Random*: tickets are randomly assigned and everyone gets the same amount. "
"This method ensures that all tickets are handled as the assignment happens "
"automatically;"
msgstr "*随机*：工单是随机分配的，每个人都得到相同的数量。 此方法可确保在分配自动进行时处理所有工单；"

#: ../../helpdesk/overview/getting_started.rst:30
msgid ""
"*Balanced*: tickets are assigned to the person with the least amount of "
"tickets so that everyone fairly gets the same amount. Thereby, you ensure "
"that all tickets get to be taken care of."
msgstr ""
"*平衡* ：工单分配给工作量最少的人，以便每个人都公平地获得相同的工作。 因此，您可以确保所有票都得到妥善处理\n"
" 。"

#: ../../helpdesk/overview/getting_started.rst:40
msgid ""
"For the *Random* and *Balanced* assignment methods, you can set the *Team "
"Members* among whom tickets are assigned. Leave the field empty to include "
"all employees (with the proper access rights)."
msgstr "对于 *随机* 和 *平衡* 分配方法，可以设置分配工单的 *团队成员* 。 将字段保留为空以包括所有员工（具有适当的访问权限）。"

#: ../../helpdesk/overview/getting_started.rst:43
msgid ""
"The *Team Visibility* feature allows you to specify who can see and access "
"the team’s tickets. Therefore, ticket’s with sensible information are only "
"seen by the right people. Leave the field empty to include all employees "
"(with the proper access rights)."
msgstr ""
"通过 *团队可见性* 功能，让您可以指定哪些人可以查看和访问团队的工单。 因此，只有被挑选的人才能看到被挑选工单的信息。 "
"将字段保留为空以包括所有员工（具有适当的访问权限）。"

#: ../../helpdesk/overview/getting_started.rst:46
msgid "Set up stages and share it among teams"
msgstr "设置阶段并在团队之间共享"

#: ../../helpdesk/overview/getting_started.rst:48
msgid ""
"To set up stages, go to :menuselection:`Helpdesk --> Configuration --> "
"Stages`. Then, create and/or edit stages as you need and set specific teams "
"to use certain stages under *Team*."
msgstr ""
"要设置阶段，请转到 :menuselection:`服务台 --> 设置 --> 阶段`。根据需要创建和/或编辑阶段，并设置特定的团队以使用 *团队* "
"下的某些阶段。"

#: ../../helpdesk/overview/getting_started.rst:55
msgid ""
"Stages can be shared between one or multiple teams, allowing you to adapt "
"the pipeline to your individual needs. They also apply a visibility and "
"access rule, as other teams are not able to see or use the stage."
msgstr "阶段可以在一个或多个团队之间共享，从而使管道可以适应您的个人需求。 他们还应用了可见性和访问规则，因为其他团队无法看到或使用阶段。"

#: ../../helpdesk/overview/getting_started.rst:64
msgid ":doc:`../../general/odoo_basics/add_user`"
msgstr ":doc:`../../general/odoo_basics/add_user`"

#: ../../helpdesk/overview/ratings.rst:3
msgid "Ratings"
msgstr "点评"

#: ../../helpdesk/overview/ratings.rst:5
msgid ""
"Allow customers to rate their experience with your helpdesk teams to "
"strengthen your credibility and gain their trust. Reviews can also influence"
" a customer’s decision and open space for feedback that can help you improve"
" the quality of your services."
msgstr "让客户对您在服务台团队的服务经验进行评分，以增强您的信誉并赢得他们的信任。 评论还会影响客户的决定和反馈，以帮助您提高服务的质量。"

#: ../../helpdesk/overview/ratings.rst:12
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
"enable *Ratings on tickets*. The feature automatically adds a default email "
"template on the non-folded *closing stage(s)* of that team."
msgstr ""
"转到 :menuselection:`服务台 --> 设置 --> 服务台团队` 并启用 *工单评级*。 该功能会自动在该团队的非折叠 *结束阶段* "
"添加默认电子邮件模板。"

#: ../../helpdesk/overview/ratings.rst:21
msgid ""
"To edit the email template and the stage(s) set as the closing ones, go to "
"the Kanban view of your helpdesk team and click on *Settings*, then on *Edit"
" Stage*."
msgstr "要编辑电子邮件模板并将阶段设置为结束阶段，请转到服务台团队的看板视图，然后单击 *设置* ，然后单击 *编辑阶段* 。"

#: ../../helpdesk/overview/ratings.rst:28
msgid ""
"Now, once a ticket reaches the stage(s) designated as the *Closing Stage*, "
"an email is sent to the customer."
msgstr "现在，一旦工单到达指定为 *关闭阶段* 的阶段，就会向客户发送电子邮件。"

#: ../../helpdesk/overview/ratings.rst:35
msgid ""
"Ratings can be seen on the chatter of each ticket, under the *See Customer "
"Satisfaction* link on the main dashboard, and through *Reporting*."
msgstr ""

#: ../../helpdesk/overview/ratings.rst:39
msgid "Ratings visible on the customer portal"
msgstr "评级在客户门户上可见"

#: ../../helpdesk/overview/ratings.rst:41
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
"enable *Display Rating on Customer Portal*. Now, by clicking on the helpdesk"
" team’s name on their ticket, customers can see its ratings."
msgstr ""
"转到 :menuselection:`服务台 --> 设置 --> 服务台团队` 然后启用 *在客户门户网站上显示评级* 。 "
"现在，通过在工单上单击服务台团队的名称，客户可以看到其评级。"

#: ../../helpdesk/overview/ratings.rst:51
msgid ":doc:`../../portal/my_odoo_portal`"
msgstr ":doc:`../../portal/my_odoo_portal`"

#: ../../helpdesk/overview/ratings.rst:52
#: ../../helpdesk/overview/receiving_tickets.rst:88
#: ../../helpdesk/overview/sla.rst:47
msgid ":doc:`../advanced/close_tickets`"
msgstr ":doc:`../advanced/close_tickets`"

#: ../../helpdesk/overview/receiving_tickets.rst:3
msgid "Start Receiving Tickets"
msgstr "开始接受工单"

#: ../../helpdesk/overview/receiving_tickets.rst:5
msgid ""
"Offering a variety of channels from where your customers can contact you "
"grants them flexibility and the right to choose the best one for themselves."
" And, in order to make sure inquiries across all channels get addressed, it "
"is essential to have a solution where all interactions come in one place."
msgstr ""
"客户可以通过多种渠道与您联系，这赋予了他们灵活性，并有权为自己选择最佳渠道。 "
"而且，为了确保能够解决所有渠道的查询，必须提供一种解决方案，使所有查询都集中在一个地方。"

#: ../../helpdesk/overview/receiving_tickets.rst:11
msgid "Channels options to submit tickets"
msgstr "提交工单的渠道选项"

#: ../../helpdesk/overview/receiving_tickets.rst:13
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`, and "
"enable the following features as you want them to be available to your "
"users."
msgstr "转到 :menuselection:`服务台 --> 设置 --> 服务台团队` ，然后启用以下功能，以使用户可以使用它们。"

#: ../../helpdesk/overview/receiving_tickets.rst:21
msgid "Email Alias"
msgstr "电子邮箱别名"

#: ../../helpdesk/overview/receiving_tickets.rst:24
msgid ""
"Let your customers submit tickets by sending an email to your support email "
"address. The subject line of the email becomes the title of the ticket and "
"the content is shown in the Chatter."
msgstr "让您的客户发送支持请求到您的客户支持电邮地址。 电子邮件的主题行成为支持请求的标题，其内容显示在沟通栏中。"

#: ../../helpdesk/overview/receiving_tickets.rst:26
msgid ""
"Select *Configure domain name* to be redirected to *Settings* and, from "
"there, enable *External Email Servers* to determine or change your *Alias "
"Domain*."
msgstr "选择 *配置域名* 以重定向到 *设定* ，然后从此处启用 *外部电邮服务器* ，以确定或更改您的 *别名域* 。"

#: ../../helpdesk/overview/receiving_tickets.rst:35
msgid ""
"Using your own email server is required to send and receive emails in Odoo "
"Community and Enterprise. Online users benefit from a ready-to-use email "
"server."
msgstr "需要使用您自己的电子邮件服务器在Odoo 社区版 and 企业版中发送和接收电子邮件。 在线用户受益于现成的电子邮件服务器。"

#: ../../helpdesk/overview/receiving_tickets.rst:39
msgid "Website Form"
msgstr "网站表单"

#: ../../helpdesk/overview/receiving_tickets.rst:41
msgid ""
"Allow your customers to submit a ticket by filling in a form through your "
"website."
msgstr "通过您的网站填写表格，允许您的客户提交工单。"

#: ../../helpdesk/overview/receiving_tickets.rst:42
msgid ""
"Once the feature is activated, get redirected to your website by clicking on"
" *Go to Website*."
msgstr "激活该功能后，通过单击 *转到网站* 将其重定向到您的网站。"

#: ../../helpdesk/overview/receiving_tickets.rst:49
msgid ""
"From the website page customize the form as you like. Then, publish it by "
"clicking on *Unpublished*."
msgstr "在网站页面上根据需要自定义表单。 然后，通过单击 *未发布* 进行发布。"

#: ../../helpdesk/overview/receiving_tickets.rst:56
msgid "Live Chat"
msgstr "在线聊天"

#: ../../helpdesk/overview/receiving_tickets.rst:59
msgid ""
"Through live interactions with your website visitors, helpdesk tickets can "
"be instantly created and redirected to the right person."
msgstr "通过与您的网站访问者的实时互动，可以立即创建服务台工单并将其重定向到合适的人。"

#: ../../helpdesk/overview/receiving_tickets.rst:61
msgid ""
"Click on your helpdesk team's name - for the example below: *Customer Care* "
"- and :doc:`set up your channel <../../livechat/overview/get_started>`."
msgstr ""
"单击服务台团队的名称-以下面的示例为例：*客户服务* - 和 :doc:`设置您的频道 "
"<../../livechat/overview/get_started>`。"

#: ../../helpdesk/overview/receiving_tickets.rst:68
msgid ""
"Now, your operators can create tickets by using the :doc:`command "
"<../../livechat/overview/responses>` */helpdesk (subject_of_ticket)*."
msgstr ""
"现在，您的运营商可以使用 :doc:`command <../../livechat/overview/responses>` */helpdesk "
"(subject_of_ticket)*."

#: ../../helpdesk/overview/receiving_tickets.rst:72
msgid "Prioritize tickets"
msgstr "确定优先级工单"

#: ../../helpdesk/overview/receiving_tickets.rst:74
msgid ""
"Use the stars to prioritize your tickets. The most urgent ones appear at the"
" top of your list on the Kanban view."
msgstr "使用星星图标安排工单的优先级别。 最紧急的工单将出现在看板视图中列表的顶部。"

#: ../../helpdesk/overview/receiving_tickets.rst:77
msgid "1 star = *Low priority*"
msgstr "1星= *低优先级*"

#: ../../helpdesk/overview/receiving_tickets.rst:78
msgid "2 stars = *High priority*"
msgstr "2星= *高优先级*"

#: ../../helpdesk/overview/receiving_tickets.rst:79
msgid "3 stars = *Urgent*"
msgstr "3星= *紧急*"

#: ../../helpdesk/overview/receiving_tickets.rst:87
#: ../../helpdesk/overview/reports.rst:60
msgid ":doc:`sla`"
msgstr ":doc:`sla`"

#: ../../helpdesk/overview/receiving_tickets.rst:89
msgid ":doc:`../../discuss/advanced/email_servers`"
msgstr ":doc:`../../discuss/advanced/email_servers`"

#: ../../helpdesk/overview/reports.rst:3
msgid "Reports for a Better Support"
msgstr "报告以获得更好的支持"

#: ../../helpdesk/overview/reports.rst:5
msgid ""
"An efficient customer service solution should have a built-in reporting "
"option. Reports allow you to track trends, identify areas for improvement, "
"manage employees’ workloads and, most importantly, meet your customer’s "
"expectations."
msgstr ""
"高效的客户服务解决方案应具有内置的报告选项。 通过报告，您可以跟踪趋势，确定需要改进的地方，管理员工的工作量，最重要的是可以满足客户的期望。"

#: ../../helpdesk/overview/reports.rst:10
msgid "Cases"
msgstr "案例"

#: ../../helpdesk/overview/reports.rst:12
msgid "Some examples of the reports Odoo Helpdesk can generate include:"
msgstr "Odoo服务台可以生成的报告示例包括："

#: ../../helpdesk/overview/reports.rst:14
msgid "The number of tickets *grouped by* team and ticket type."
msgstr "工单数量 *按* 团队和工单类型分组。"

#: ../../helpdesk/overview/reports.rst:17
msgid ""
"In this manner, you are able to evaluate which ticket types have been the "
"most frequent ones, plus the workload of your teams."
msgstr "通过这种方式，您可以评估哪些支持请求类型是最常见的工单类型，以及团队的工作量。"

#: ../../helpdesk/overview/reports.rst:19
msgid ""
"Apply *Time Ranges* if you would like to make comparisons to a *Previous "
"Period* or a *Previous Year*."
msgstr "如果您想与 *上一时期* 或 *上一年* 进行比较，则应用 *时间范围* 。"

#: ../../helpdesk/overview/reports.rst:25
msgid "The number of tickets closed per day, per team."
msgstr "每个团队每天关闭的票数。"

#: ../../helpdesk/overview/reports.rst:27
msgid ""
"Get an overview of how many requests each team is closing per day in order "
"to measure their performance. Identify productivity levels to understand how"
" many requests they are able to handle."
msgstr "概述每个团队每天要处理多少请求以衡量其绩效。 确定生产效率级别，以了解他们能够处理多少个请求。"

#: ../../helpdesk/overview/reports.rst:35
msgid ""
"Filter it by *Assignee* to see Key Performance Indicators (KPI) per agent."
msgstr "通过 *让受人* 对其进行过滤，以查看每个代理人的关键绩效指标（KPI）。"

#: ../../helpdesk/overview/reports.rst:37
msgid ""
"The number of hours tickets are taking to be solved, grouped by team and "
"ticket type."
msgstr "需要解决的工时数（按团队和工单类型分组）。`"

#: ../../helpdesk/overview/reports.rst:39
msgid ""
"Check if your expectations are met by *measuring* the *Time to close "
"(hours)*. Your customers not only expect fast responses but they also want "
"their issues to be handled quickly."
msgstr "通过 *测量*  *关闭时间（小时）* 检查您的期望是否得到满足。 您的客户不仅期望快速响应，而且希望快速处理他们的问题。"

#: ../../helpdesk/overview/reports.rst:48
msgid "Save filters"
msgstr "保存过滤器"

#: ../../helpdesk/overview/reports.rst:50
msgid ""
"Save the filters you use the most and avoid having to reconstruct them every"
" time they are needed. To do so, set the groups, filters, and measures "
"needed. Then, go to *Favorites*."
msgstr "保存最常用的过滤器，避免每次需要时都对其进行重构。 为此，设置所需的组，过滤器和度量。 然后，转到 *收藏夹* 。"

#: ../../helpdesk/overview/reports.rst:59
msgid ":doc:`receiving_tickets`"
msgstr ":doc:`receiving_tickets`"

#: ../../helpdesk/overview/sla.rst:3
msgid "Service Level Agreements (SLA)"
msgstr "服务水平协议（SLA）"

#: ../../helpdesk/overview/sla.rst:5
msgid ""
"Service Level Agreements (SLA) are commitments you make with your customers "
"to outline how a service is delivered. It bolsters trust between you and "
"your customers as it makes clear what needs to be done, to what standard, "
"and when."
msgstr "服务水平协议（SLA）是您对客户做出的概述服务交付方式的承诺。 它明确了需要完成的工作，达到的标准和时间，从而增强了您与客户之间的信任。"

#: ../../helpdesk/overview/sla.rst:10
msgid "Create your policies"
msgstr "建立您的政策"

#: ../../helpdesk/overview/sla.rst:13
msgid ""
"First, enable the feature on the settings of the team you would like "
"policies to be applied, going to :menuselection:`Helpdesk --> Configuration "
"--> Helpdesk Teams`."
msgstr "首先，在您希望应用策略的团队的设置上启用该功能，进入 :menuselection:`服务台 --> 设置 --> 服务台团队`。"

#: ../../helpdesk/overview/sla.rst:15
msgid ""
"Create your policies through the team’s settings page or go to "
":menuselection:`Helpdesk --> Configuration --> SLA Policies`."
msgstr "通过小组的设置页面创建政策，或转到 :menuselection:`服务台 --> 设置 --> 服务水平协议政策`。"

#: ../../helpdesk/overview/sla.rst:23
msgid ""
"Choose to which **Team** the policy is relevant and the **Minimum Priority**"
" a ticket needs to have for the policy to be applied."
msgstr "选择与该政策相关的 **团队**，以及要应用该政策所需的 **最低优先级** 。"

#: ../../helpdesk/overview/sla.rst:27
msgid ""
"**Target** is the stage a ticket needs to reach within the period defined to"
" satisfy the SLA. The period is based on the ticket’s creation date, and a "
"deadline is set on the ticket’s form once it matches an SLA policy rule. If "
"a ticket has more than one policy applied to it, the closest deadline of all"
" SLAs is the one considered."
msgstr ""
"**目标** 是工单在定义的满足SLA的期限内需要达到的阶段。 该期限基于工单的创建日期，并且一旦工单符合SLA政策规则，便会在工单表单上设置截止日期。"
" 如果工单应用了一项以上的政策，则所有SLA的最接近的最后期限为所考虑的期限。"

#: ../../helpdesk/overview/sla.rst:29
msgid ""
"When a ticket has satisfied an SLA policy, the SLA tag appears in green and "
"the deadline field is not shown anymore."
msgstr "当工单满足SLA策略时，SLA标签将显示为绿色，并且截止日期字段不再显示。"

#: ../../helpdesk/overview/sla.rst:37
msgid "SLA Analysis"
msgstr "分析服务水平协议 "

#: ../../helpdesk/overview/sla.rst:39
msgid ""
"Go to :menuselection:`Helpdesk --> Reporting --> SLA Status Analysis`. Apply"
" *Filters* and *Group by* to identify tickets that should be prioritized and"
" keep track of upcoming deadlines."
msgstr ""
"转到 :menuselection:`服务台 --> 报告 --> SLA状态分析` 。 应用 *过滤器* 和 *分组依据* "
"来确定应优先处理的票证，并跟踪即将到来的截止日期。"

#: ../../helpdesk/timesheet_and_invoice.rst:3
msgid "Timesheet and Invoice"
msgstr "工时单和发票"

#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:3
msgid "Invoice Time Spent on Tickets (Prepaid Support Services)"
msgstr "工单所用的发票时间 (预付支持服务)"

#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:5
msgid ""
"Have the option to work with prepaid support services, meaning that a sales "
"order and a corresponding invoice are issued and, once the service is done, "
"you can deduct the time spent. Odoo allows it to happen because the "
"applications are fully integrated, resulting in faster responses to your "
"customer needs."
msgstr ""
"可以选择使用预付费支持服务，这意味着将发出销售订单和相应的发票，一旦完成服务，您就可以扣除所花费的时间。 "
"Odoo允许发生这种情况，因为应用程序已完全集成，从而可以更快地响应客户需求。"

#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:14
msgid "Step 1: Set up a helpdesk team"
msgstr "步骤1：建立服务台小组"

#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:17
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`, create"
" or edit an existing team, and enable *Timesheet on Ticket* and *Time "
"Reinvoicing*."
msgstr ""
"转到 :menuselection:`服务台 --> 设置--> 服务台团队` ，创建或编辑现有团队，并启用 *工时单上的工单* 和 *重新开票”。"

#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:20
msgid ""
"Select or create a project under *Timesheet on Ticket*. The selected/created"
" is the one at which employees timesheet on by default. However, it can be "
"ultimately modified on each ticket."
msgstr "在 *工单时间表* 下选择或创建一个项目。 选定/创建的是默认情况下员工时间表所在的那个。 但是，最终可以在每个票证上对其进行修改。"

#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:28
msgid "Step 2: Set up a service"
msgstr "步骤2：设定服务"

#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:31
msgid ""
"Go to :menuselection:`Sales --> Configuration --> Settings` and enable "
"*Units of Measure* to optionally be able to choose *hours* (for example) as "
"the unit of measure of your service."
msgstr ""
"转到 :menuselection:`销售 --> 设置 --> 设定` 并启用 *计量单位* 能够选择 *小时* （例如）作为服务的计量单位。"

#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:33
msgid ""
"Then, go to :menuselection:`Sales --> Products --> Products`, create or edit"
" an existing one, and set its *Product Type* as *Service*."
msgstr ""
"然后，转到 :menuselection:` 销售 --> 产品 --> 产品`，创建或编辑现有产品，并将其 *产品类型* 设置为 *服务*。"

#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:40
msgid ""
"Now, select the invoicing management you would like to have under the "
"*Sales* tab. We recommend the following configuration:"
msgstr "现在，在 *销售* 标签下选择您想要的发票管理。 我们建议以下配置："

#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:47
msgid ""
"This configuration ensures that the customer is invoiced by the number of "
"hours predicted in the sales order, meaning that less or extra hours "
"recorded are not taken into account. It also ensures that every time a sales"
" order is confirmed, a new task is created under the right project, "
"automating the process."
msgstr ""
"此配置可确保根据销售订单中预测的小时数向客户开具发票，这意味着不会考虑较少或额外的小时数。 "
"它还确保每次确认销售订单时，都会在正确的项目下创建新任务，从而使流程自动化。"

#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:53
msgid ""
"We recommend setting up a specific project, as it was done for this flow "
"example. The important thing to remember is that the sales order item needs "
"to be set on the corresponding project or task, in order to reinvoice the "
"time spent on a ticket."
msgstr ""
"我们建议设置一个特定的项目，就像在此流程示例中所做的那样。 要记住的是，为了重新开票所花费的时间，需要在相应的项目或任务上设置销售订单项目。"

#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:58
msgid "Prevision an invoice and record time"
msgstr "预定义发票并记录时间"

#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:61
msgid "Step 1: Place an order"
msgstr "步骤1：下订单"

#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:63
msgid ""
"Go to :menuselection:`Sales --> Orders --> Orders` and create one for the "
"helpdesk service product you have previously set up, with the customer who "
"needs the ticket to be opened. Set the number of hours needed to assist the "
"customer and *Confirm* the order."
msgstr ""
"转到 :menuselection:`销售 --> 订单 --> 订单` 并为您之前设置的服务台创建一个服务产品，并与需要打开故障单的客户一起使用。 "
"设置帮助客户并 *确认* 订单所需的小时数。"

#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:72
msgid "Step 2: Invoice the customer"
msgstr "步骤2：为客户开具发票"

#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:74
msgid "In *Sales*, select the respective sales order to *Create Invoice*."
msgstr "在 *销售* 中，选择相应的销售订单以 *创建发票* 。"

#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:82
msgid "Step 3: Link the task to the ticket"
msgstr "步骤3：将任务链接到支持请求工单"

#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:84
msgid ""
"Now, in *Helpdesk*, create or edit the respective ticket and link it to the "
"task created by the confirmation of the sales order."
msgstr "现在，在 *服务台* 中，创建或编辑相应的票证，并将其链接到通过确认销售订单创建的任务。"

#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:92
msgid "Step 4: Record the time spent"
msgstr "步骤4：记录所花费的时间"

#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:94
msgid ""
"Still on the respective helpdesk ticket, record the hours performed under "
"the *Timesheets* tab."
msgstr "仍在相应的服务台工单上，记录 *工时单* 选项卡下执行的小时数。"

#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:100
msgid ""
"Note that the hours recorded on the ticket form are shown on the *Delivered*"
" column in the sales order."
msgstr "请注意，工单上记录的小时数显示在销售订单的 *已交付* 列中。"

#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:108
msgid ""
"Hours recorded on the ticket are automatically shown in *Timesheets* and on "
"the dedicated task."
msgstr "工单上记录的小时数会自动显示在 *工时单* 和专用任务中。"

#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:111
msgid ":doc:`reinvoice_from_project`"
msgstr ":doc:`reinvoice_from_project`"

#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:112
msgid ":doc:`../../inventory/management/products/uom`"
msgstr ":doc:`../../inventory/management/products/uom`"

#: ../../helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:3
msgid "Invoice Time Spent on Tickets (Postpaid Support Services)"
msgstr "工单花费的发票时间（后付费支持服务）"

#: ../../helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:5
msgid ""
"Directly pull the billable time you have tracked on your helpdesk tickets "
"into sales orders and invoices through a project task. It gives you more "
"control over what you charge your client, and it is more efficient."
msgstr "直接将服务台服务单记录的应计费时间拉入销售订单，并通过项目任务开具发票。它有助于控制向客户收取的费用并提高效率。"

#: ../../helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:10
msgid "Configuration"
msgstr "基础配置"

#: ../../helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:13
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk team --> Edit`"
" and enable the options *Timesheet on Ticket* and *Time Reinvoicing*."
msgstr ""
"转到 :menuselection:`服务台 --> 设置 --> 服务台团队 --> 并启用选项 *工单上的时间表* 和 *时间重新开票* 。"

#: ../../helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:15
msgid ""
"Under *Timesheet on Ticket*, choose the *Project* to which tickets (and "
"timesheets) will be linked by default. Open its *External link* to enable "
"the feature *Bill from tasks*."
msgstr ""

#: ../../helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:22
msgid "Create a sales order and an invoice"
msgstr "创建销售订单和发票"

#: ../../helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:24
msgid ""
"Now, once you have recorded the time you spent on the helpdesk ticket, under"
" the *Timesheets* tab, access the task clicking on its name."
msgstr "现在，一旦您记录了在服务台的服务时间，就可以在 *工时单* 选项卡下单击其名称来访问该任务。"

#: ../../helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:31
msgid "*Create Sales Order* and proceed to create the invoice."
msgstr "*创建销售订单*并继续创建发票。"